Operata Collector

Operata Collector is a browser-based data collector and agent messenger tool designed for contact centers. It allows contact center teams to collect and monitor environmental data, measure performance metrics, and troubleshoot issues impacting customer experience. The extension enables data collection of various aspects such as WebRTC data, agent system data, network data, CCaaS logs, headset data, and more. It provides benefits to both agents and support teams by offering notifications of issues, self-resolution suggestions, and streamlined reporting capabilities. Operata Collector works with popular contact center platforms and integrations like Genesys Cloud CX, Amazon Connect CCP, NICE CXone, Salesforce, ServiceNow, Zendesk, and third-party softphones and agent desktops.